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Mitchell Bank is now offering its customers the ability to send a secure email to the bank. Secure email is the best way to communicate with us and the only way to be sure your confidential information, account number, tax id numbers and financial statements are delivered safely. We at Mitchell Bank feel it’s our responsibility to protect the confidential and sensitive business information we share through email.

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Why Secure Mail?

Internet e-mail is an insecure communications channel. Messages sent via standard Internet e-mail travel in “plain text” and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on e-mail messages. Therefore, standard email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, financial statements, etc.

How Secure Email Works

When the bank sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you inform you that your secure mail message is waiting to be retrieved. The notification message will contain a link to a secure web site. Simply click on the link, log into the secure web site, and retrieve your message. Only you can access your email with your username and password, keeping your mail secure.

Create Your Account

The first time you access secure mail you will be prompted to create an account. Supply your email address and password to create your account. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your secure mail account.

Retrieving a Secure Email

When Mitchell Bank sends you a secure email message, you will receive a notification message via standard internet mail. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your secure mail, download it to your computer, or send a secure reply message.

Sending a Secure Email

To send a secure mail message to the Bank, click on any secure mail link on the bank’s web site. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new securemail message by clicking on the “compose” tab.

Additional Information

With security issues at the forefront, Mitchell Bank has implemented Zix Corp secure email solutions to protect our email communications, ensuring all personally identifiable financial information remains confidential.

For both our employees and our e-messaging partners, ZixCorp makes secure communications easy. ZixCorp’s service allow us to send encrypted email messages to anyone, whether they are ZixCorp customers or not.

Secure messaging ensures agains card fraud and consumer indetity theft. Its also an effective way to conduct financial business.

To protect consumer data and comply with improved best practice standards, all e-mail communication you receive from us containing personally identifiable financial information will take advantage of ZixCorp encryption services.

Mitchell Bank prides itself in its customer service and believes this new feature will provide both safety and convenience to our customers.

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